Shipping Policy

At Kritti & Co, we carefully package each order to help ensure your candles arrive safely.

Processing times

Orders are carefully prepared and packed before being shipped. Please allow 2-4 business days for your order to be processed and dispatched. During busy periods, processing times may be slightly longer.

Shipping

Orders are shipped to the delivery address provided at checkout. Available shipping options and applicable shipping charges will be displayed at checkout.

Delivery times

Delivery times may vary depending on your location and the delivery service used. Once your order has been shipped, you will receive any available tracking information.

Lost or delayed parcels

Once your order has been dispatched, it is entrusted to the nominated delivery service. While we take every care to ensure your order is securely packaged and correctly addressed, delivery delays or losses may occur that are outside our control.

If your parcel is delayed or appears to be missing, please contact us at contact@krittiandco.com.au with your order number. We will assist with tracking the parcel and contacting the delivery service to investigate the issue.

Where an item is confirmed lost or otherwise requires a remedy, we will work with you to resolve the matter in accordance with the Australian Consumer Law.

Damaged orders

If your order arrives damaged, please contact us as soon as possible at contact@krittiandco.com.au and include your order number a clear photo of the damaged item and packaging, and a short video showing the damage where possible.

Providing both photos and video helps us verify the condition of the order when it arrived and allows us to investigate damage claims fairly and efficiently.

Please keep the item, packaging and all contents until we have advised you what to do next.

We will work with you to resolve the issue in accordance with our Return & Refund Policy and your rights under the Australian Consumer Law.