Refund policy
Return & Refund Policy
At Kritti & Co, we want you to be happy with your purchase.
Change of mind
We do not accept returns or provide refunds for change-of-mind purchases. Please choose your fragrance carefully before placing your order.
Damaged or faulty item If your candle arrives damaged, faulty or not as described, please contact us as soon as possible after receiving your order at contact@krittiandco.com.au.
Please include your order number and clear photos and a video of the item and packaging so we can assess the issue.
If your item is confirmed to be faulty, damaged or not as described, we will work with you to provide an appropriate remedy in accordance with your rights under Australian Consumer Law. This may include a replacement or refund where applicable.
Incorrect items
If you receive the wrong item, please contact us as soon as possible after receiving your order. We will arrange an appropriate solution.
Refunds
Where a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact us
For any questions about returns or refunds, please contact us at: